Operations Support Coordinator

Job Number: R10006969
Brand: National Geographic
Job Type: Operations
Location: Evanston, Illinois, United States of America
Job Posting Date: May 3, 2019
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OVERVIEW OF THE COMPANY

National Geographic

We are a collection of enduring brands and iconic, unforgettable characters. We create content for audiences big and small, reaching billions of people every day. Most of all, we are many individuals, each uniquely talented, each a critical piece to our puzzle, who collectively become a power. Desire to thrill and engage? Join us as we engage and inspire.

JOB DESCRIPTION

The Operations Support Coordinator for National Geographic Expeditions will successfully own all processes and procedures around pre-trip supplies and gift items from sourcing and procuring quotes through production and delivery, ensuring consistent branding across all travel programs. The primary responsibilities of the Coordinator are to manage the pre-trip communications resources used by our partner tour operators, to oversee the ordering and dispersal of pre-trip supplies and materials, to be a primary point of contact for partner tour operators and call centers on NGE standards and processes, and to ensure smooth operations through many administrative tasks.

Responsibilities:

  • Post-Trip Evaluation Administration: Oversee aspects of the post-trip evaluation process. This includes the creation and deployment of electronic evaluations for all product lines.
  • Coordinate with Tour Operators, the Expeditions Operations Team, and Program Directors to ensure timely and accurate distribution of evaluations.
  • Allow each traveler an opportunity to give real, direct feedback for their trip.
  • Pre-trip Supplies: Coordinate with the Expeditions Operations and Marketing teams to source, select, budget, and order National Geographic pre-trip supplies and traveler gifts for all product lines.
  • Oversee relationships with third-party vendors and fulfillment partners.
  • Liaise with National Geographic Licensing Team to strengthen company-wide partnerships.
  • Coordinate with Operations Coordinators to maintain inventory levels to meet all booking demands.
  • Serve as department point person for sourcing, ordering, and shipping holiday gifts for National Geographic Experts, LLEs, call center / tour operator partners, third-party vendors, etc.
  • Ensure traveler gift items are successfully sent and branding is consistent across all product lines.
  • Partner Operated Pre-Trip Supplies: Liaise with partner Tour Operators to maintain inventory levels of all pre-trip supplies, materials, and traveler gift items.
  • Ensure branded materials are available and in stock for all Partner Operators’ needs.  
  • Digital Subscriptions: Deploy digital subscriptions to all travelers across product lines on a monthly basis.
  • Assist Guest Service Team in troubleshooting subscription links that did not work.
  • Ensure all travelers receive digital subscription to National Geographic Magazine.
  • Other: Assist the Operations team as needed with a variety of department-wide projects or ongoing-tasks that support a consistently high-quality traveler experience across all travel programs.
  • Ensure consistency across all product lines for the best customer experience.

Requirements:

  • Bachelor’s degree (B.A.) or two to four years related experience and/or training, or equivalent combination of education and experience.
  • A background in customer service, event planning, logistics or travel is a plus.
  • Excellent verbal and written communication skills.
  • Candidates should have the ability to clearly and effectively correspond with overseas suppliers for whom English is likely not their first language.
  • Foreign language skills are a plus.
  • Ability to maintain budgets and demonstrate ability to anticipate problems, find creative solutions to challenging situations and present complicated information in a clear and simple manner.
  • Working knowledge of Microsoft Word, Office, Excel, PowerPoint and common Internet browsers and applications. 
  • A background using QuickBase or other databases or CRM software is a plus.
  • Highly organized, able to multi-task and manage several projects simultaneously while paying close attention to detail.
  • Requires demonstrated customer orientation, effective collaboration skills, flexibility, and ability to meet deadlines in a fast-paced environment.
  • Must be very detail oriented, skilled at follow-through, and able to create/maintain accurate procedural documents.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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