Coordinator, Sales (Land)

Job Number: R10007239
Brand: National Geographic
Job Type: Sales
Location: Chicago, Illinois, United States of America
Job Posting Date: March 26, 2019
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OVERVIEW OF THE COMPANY

National Geographic

We are a collection of enduring brands and iconic, unforgettable characters. We create content for audiences big and small, reaching billions of people every day. Most of all, we are many individuals, each uniquely talented, each a critical piece to our puzzle, who collectively become a power. Desire to thrill and engage? Join us as we engage and inspire.

JOB DESCRIPTION

The Sales Coordinator – Land, Family, Active and Private Expeditions is a key member of the National Geographic Expeditions sales team which is responsible for selling a variety of travel products. This Sales Coordinator will be primarily responsible for selling Land Expeditions, Family Expeditions, Active Expeditions, and Private Expeditions directly to consumers and travel agents. He/she is responsible for discussing various trip itineraries with interested travelers and coordinating reservations to generate revenue through bookings.

Responsibilities:

  • Phones: Answer phone calls directed to the general National Geographic Expeditions line from travelers and travel advisors. Discuss various trip types and destinations in detail. Learn more about the client’s needs and interests to recommend the best trip option. Check availability with operators when necessary. Schedule follow-ups. Collect detailed traveler information including payment information. Process bookings. Place travelers on the waitlist.
  • Email: Answer emails and website inquiries sent from travelers and travel advisors interested in National Geographic Expeditions. Discuss various trip types and destinations in detail. Learn more about the client’s needs and interests to recommend the best trip option. Check availability with operators when necessary. Schedule follow-ups. Collect detailed traveler information including payment information. Process bookings. Place travelers on the waitlist.
  • Data: Enter and maintain accurate trip, passenger, and inventory information in our multiple databases. Manage holds, waitlists, and long-term follow ups. Send confirmation emails. Share booking information with other teams.
  • Internal Communication: Communicate with other team members regarding inventory, waitlists, bookings, etc. Discuss trips in more detail with other departments. Check inventory. Train on new trip offerings. Meet with external operators to discuss destinations.  
  • Sales Resources: Update sales team’s information for trips and destinations. Create processes and manuals for the team.
  • Other administrative tasks as necessary to support the team.
  • Special projects as assigned by managers.

Requirements:

  • 1-2 years of related experience and/or training required, Bachelors degree preferred.
  • Background in sales, customer service, travel, or working with luxury-oriented clients. Some international travel experience is preferred.
  • Impeccable oral communication skills and strong writing skills. Spanish language skills preferred. Must be able to present complicated information in a clear and simple manner. Must be comfortable speaking on the phone. Rapport and conversational skills a plus.
  • Demonstrated ability to find creative solutions for challenging situations. Invoicing and budgeting experience a plus.
  • Working knowledge of Microsoft Word, Outlook, Excel, PowerPoint and common Internet browsers and applications. A background using QuickBase, Peak 15, or other databases or CRM software is a plus.
  • The candidate must be extremely organized and able to manage his/her time efficiently. He/she must be incredibly detail-oriented and demonstrate kindness and patience when working with clients. He/she must be able to work well under pressure. He/she must have the ability to work independently and as part of a team. He/she must be committed to delivering the highest level of quality and service to clients.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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