Senior Executive - Customer Support

Job Number: R10007939
Brand: Hotstar
Job Type: Customer Service & Support
Location: Mumbai, Maharashtra, India
Job Posting Date: March 25, 2019
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Hot Star

Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals – by daring or daring more. (Yeah, that was just for impact.) Feeling gutsy? Join us. :)


Your key responsibilities

  • Customer first – Put the customer first in each and every interaction. If you aren’t satisfied with the solution, push harder & get the best solution
  • Personal Ownership - Ability to test and troubleshoot your own product and also communicate customer feedback to product and engineering team to help make meaningful updates to the product
  • Get it right the first time – Make sure that you use impeccable judgement to respond to customers, to ensure that they do not have to come back again for the same issue
  • Bias for Action - Accurately and efficiently handle customer contacts via email, social media and Live chat in the shortest possible time
  • Setting the Bar High - Achieve 90% Customer satisfaction score for each interaction
  • Brand Ambassador - Build strong customer testimonies & drive positive emotions for Hotstar

What to bring

  • Self-starter attitude - A positive attitude, agility to work in collaborative environment and openness to work in shifts
  • Ability to think on your feet - High ownership, solution orientation and commitment to deliver highest level of customer experience
  • Excellent written & verbal communication skills and an avid social media user
  • Keen problem solver - Should have basic knowledge of troubleshooting on Handheld and desktops (Android, iOS, Windows)
  • Relentless in your pursuit to find better ways to do the same thing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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