Coordinator, Sales (Custom Trips)

Job Number: R10009021
Brand: National Geographic
Job Type: Administrative, Operations, Sales
Location: Evanston, Illinois, United States of America
Job Posting Date: July 23, 2019
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OVERVIEW OF THE COMPANY

National Geographic

National Geographic Partners LLC (NGP), a joint venture between Disney and the National Geographic Society, is committed to bringing the world premium science, adventure and exploration content across an unrivaled portfolio of media assets. NGP combines the global National Geographic television channels (National Geographic Channel, Nat Geo WILD, Nat Geo MUNDO, Nat Geo PEOPLE) with National Geographic’s media and consumer-oriented assets, including National Geographic magazines; National Geographic studios; related digital and social media platforms; books; maps; children’s media; and ancillary activities that include travel, global experiences and events, archival sales, licensing and e-commerce businesses. Furthering knowledge and understanding of our world has been the core purpose of National Geographic for 131 years, and now we are committed to going deeper, pushing boundaries, going further for our consumers … and reaching millions of people around the world in 172 countries and 43 languages every month as we do it. NGP returns 27 percent of our proceeds to the nonprofit National Geographic Society to fund work in the areas of science, exploration, conservation and education.

JOB DESCRIPTION

The Coordinator, Sales (Custom Trips) supports the Custom Trip Sales team. This team is responsible for developing and selling Custom Trips for National Geographic Expeditions.

Responsibilities:

  • Trip Development Support: Create trip proposals using a standard word template and based on manager’s suggestions. Write enticing day-by-day itineraries following National Geographic writing standards. Once accepted, prepare trips for reconciliation and handoff to operations team.  Support Trip Development Manager with other projects/tasks as needed. Support Managers and Specialists so they can handle higher volume of inquiries and provide proposals to clients in a timely manner.
  • Create trip budgets using an excel template.  Enter all cost information received from suppliers. Support Managers and Specialists so they can handle higher volume of inquiries and provide proposals to clients in a timely manner.
  • Enter and maintain accurate trip, passenger, and supplier information into our database. Update templates and procedures as needed and keep trip development resources up to date and organized. Ensures data is accurate.
  • Operator Relationships: Send quote requests based on guidance from the Managers and Specialists. Support Managers and Specialists so they can handle higher volume of inquiries and provide proposals to clients in a timely manner.
  • Handle all aspects of the Custom Trip Sales process for 3-5 Custom Trip inquiries at one time.

Requirements:

  • B.A. degree and 1-2 years of related experience and/or training. Background in sales, customer service, marketing/writing, trip development, event planning, logistics, or working with luxury-oriented clients. Some international travel experience is required.
  • Excellent verbal and written communication skills. Candidates should also have the ability to clearly and effectively correspond with suppliers overseas where English is likely not their first language. Foreign language skills are a plus.
  • Proficient in Excel for program budgeting. Demonstrated ability to anticipate problems, find creative solutions to challenging situations and present complicated information in a clear and simple manner.
  • Working knowledge of Microsoft Word, Office, Excel, PowerPoint and common Internet browsers and applications. A background using QuickBase or other databases or CRM software is a plus.
  • The candidate must be highly organized and able to multitask. Attention to detail is critical. Unwavering accuracy, excellent and systematic organizational skills and flawless attention to detail is necessary. Ability to work independently and as part of a team. The candidate must be willing to lend a hand with any urgent task that may arise. Commitment to delivering the highest level of quality and service to clients.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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